STB Suite FAQ’s
Below is a list we’ve complied of common questions. The answers are posted in the links. If you have a question not listed please contact us by phone or email and we’ll be glad to help! Also don’t forget we have training video FAQ’s.
- What OS and HBA do you recommend I use with the STB Suite?
- What hardware do I need to use the STB Suite for testing SATA drives?
- Why do I need a SAS HBA, I will be testing SATA drives?
- I have a brand xyz SATA add-in card – can I use that for SATA testing with the STB Suite?
- Can I specify protocol type of commands to specify data I/O methods such as DMA, PIO, DMA QUEUED?
- Can I generate “broken” protocol?
- Can I issue any SATA/ATA task register command?
- Does the STB Suite require a specific block size?
- Does the STB Suite implement command queuing?
- Can I download firmware to my SATA drives?
- Does STB provide firmware files to its customers?
- Can I read the firmware out of one drive and then reload it into other drives?
- What is DOD purging?
- Does the STB Suite accomplish DOD purging?
- Can the STB Suite DOD purge drives which are attached to a RAID?
- Can the STB Suite DOD Purge drives across a network?
- Does the STB Suite use the SECURITY ERASE command to purge SATA drives?
- What types of logs does STB Suite generate?
- What information is in the STB Suite logs?
- How are errors dealt with during testing?
- What support is included with the STB Suite?
- Is it possible for me to download the firmware from my HDD or Tape Drive and upload that firmware code to another drive?
- I am trying to move media in a jukebox, but it tells me I can only move media from mail-slot.
- What happens if I have lost or had my hardware key (dongle) stolen? Can SCSI Toolbox just sent me a new key, or can I buy just the hardware key?
- I’ve been looking at some other 3rd party testing tools, how do they compare to yours?
- I used the Toolbox years ago – it looks similar today – what has changed?
- If I call into your support will I get to talk to someone that actually works on the product?
- Some of your competitors seem to offer the same tests as you do – who’s is better?
- We have an in-house group providing our testing solution, why should I switch to use the SCSItoolbox?
- What is the difference between a Site/Lab and Corporate license?
- How can I issue at Bus Reset using the SCSItoolbox Suite?
- How can I tell if my testing software is sending the commands I think it is to my devices?
- Can I read the SMART data off of my ATA Drive using the SCSItoolbox?
- Does the SCSItoolbox support Windows 2003 or more specifically Microsoft’s new StorPort driver?
- During the install of SCSItoolbox I’m getting the message ‘A previous version of SCSItoolbox was found – you must remove this version first. SCSItoolbox install will exit’. I have already removed the previous version thru the Control Panel – what do I do now?
- I’m looking for your DOD (Department of Defense) certified product the SCSI Data Scrubber, do you still offer that product?
- Can SCSI toolbox read and interpret the MAM on LTO tape technology?
- We need the ability to change a WWNN/WWPN on a LTO drive. Do you offer this tool?
- Does the SCSItoolbox work with Fibre Channel (FC) Tape drives?
- Can I reset the G List on my drive? If my G-List is corrupt can it be fixed?
- Is it possible to asynchronously log information to a device’s DMM logfile?
- Is it possible to asynchronously fail a device while testing is undergoing in DMM?
- I successfully installed the STB Suite version 8, but now when I try to use BAM I get the error message “HASP Not Found (-129) – why?
- What are the most common installation errors reported by customers doing an upgrade or an install
- What is the difference between using a format command and doing a sequential write test
- STB Help menu error message
- Can I modify an existing test sequence so I don’t have to start over from scratch?
- We’ve been getting RMA’s from end users buying SATA drives saying they have “bad sectors.” I don’t know what test they use to determine this, but they pass a DST and SMART test when I plug them in.