If I call into your support will I get to talk to someone that actually works on the product?

Yes. Our software is 100% engineered, developed, and supported by SCSI and storage experts in the USA. Your support questions go directly to the SCSI experts and programmers who work every day on nothing but the SCSItoolbox product. Because of this 90% of our support calls and emails are opened, answered, and closed within four hours. Our developers are readily available to answer your calls and emails directly. We do not use a 3rd party or contract group for our technical support, as we know how important your testing needs are. Having your questions answered accurately and quickly is our first and foremost goal. We know that actions speak louder than words, so feel free to call in or email a question and see for yourself that our support and service is second to none.